FAQs

RETURNS

At Galopa, we want you to love every piece you receive. If your order isn’t the perfect fit, you have 14 days from the delivery date to request a return.

Items must be unused, unworn, and in their original condition.

Once your return is approved, you’ll receive a refund for the product value. Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

Costs of return will be handled by the buyer. 

How to return your order?

We recommend sending your return within 7 days after your request and keeping your shipping receipt or tracking information until the process is completed.

Galopa is not responsible for lost, damaged, or delayed return shipments.

SHIPPING

At Galopa, every order is carefully prepared and packed by hand.

Orders are processed and shipped once a week, every Monday. Please allow 1–3 business days for your order to be prepared before dispatch.

Once your order has been shipped, you will receive a confirmation email with the available shipping details. Tracking information will be provided whenever available.

We ship orders through trusted carriers such as Correos and InPost.

Shipping costs are calculated at checkout and will depend on the delivery address and destination.

Delivery Times

Spain (Mainland)

Delivery time: 2–5 business days after dispatch

Balearic Islands

Delivery time: 4–7 business days after dispatch

Canary Islands & Portugal

Delivery time: 4–8 business days after dispatch

European Union

Delivery time: 5–10 business days after dispatch

Rest of the World

Delivery time: 7–15 business days after dispatch

Please note that international delivery times may vary depending on the destination, carrier, customs processes, or local delivery conditions.

Any customs duties or additional taxes outside the European Union are the responsibility of the customer.